Speaker notesN to hide
Signal · Geneva · 18 September 2026

Under the Hood of
Agentic AI

Refettorio Geneva
Sam Bourton · Former founder, QuantumBlack
Partner & Board Member, Visium · Former Partner at McKinsey
AI-native ops
hello@sambourton.ai
linkedin.com/in/sambourton

00:00 Thirty minutes end to end. Hard stop 09:45. Finish by 09:44.

Deck v9, 21 September. Slide 1 callout: closing sentence on models that answer versus agents that act. Slide 4 callout opens with "the bar ... is modest". P print key removed.

Deck v8, 18 September. Subtitle edits on slides 7 and 9 (adoption lagging), slide 12 callout now leads with "AI that comes with Trust baked in".

Deck v7, 17 September. Title slide: "AI-native ops" line added under the Visium line, LinkedIn QR code (linkedin.com/in/sambourton) bottom right.

Deck v6, 17 September. Thirteen slides plus the title, about twenty-one minutes on the current cues. The forty-eight capabilities slide is removed and the slides after it renumbered. Slide 1 Connectors and Communications captions extended. New headlines on slides 9 and 12, "applied frontier" on slide 13. Slide 12: "(and solutions)" on signal 02, "48" dropped from signal 03, Time to Review moved into a callout. Speaker notes rewritten as talking points.

Deck v5, 17 September. Design pass plus four requested edits: venue spelling, three slide 2 captions, slide 7 numerals removed, slide 8 bullets shortened.

01 · Section 1 · The spectrum
Slide 1 · The agentic spectrum

Beyond the prompt

What many people think of as AI is the far left edge of a spectrum. Each step right adds capability and autonomy. Most companies live at step one. The leap is not a better prompt: it's a different architecture.

Prompting
Mid-tier capabilities
Agentic differentiators
ChatGPT lives here
Agentic systems live here
01
Prompting
Type a question, get an answer.
02
Context
Knowledge of you, your team, your business. Memory that compounds.
03
Connectors
Live links to email, calendar, meeting notes, tasks, notes, shared drives.
04
Tools
Acts on systems: SharePoint, CRM, SAP, Salesforce.
05
Skills
Repeatable, reusable units of work.
06
Reasoning
Long-running, step-by-step decomposition.
07
Communications
Voice and chat, messaging apps, as native interfaces.
08
Outcomes
Give it a goal. It plans, acts, checks, loops until finished.
The strategic question is not "are you using AI?" Everyone is now. It's which steps along this spectrum are you anchored on and operating at. AI applications have moved from models that generate answers to agents that actually do things.

2 min The abstract, delivered straight: what most people call AI is the far left edge of a spectrum.

02 · Section 1 · The spectrum
Slide 2 · The second spectrum

Beyond the individual

It's easy to focus on the individual, and that is where the spending is: one person, one seat licence. The real value comes when a workflow runs across teams and departments, and getting there means changing how the organisation works, which is much harder and much slower.

Start here↓Maturity→
01

Individual

One person, one agent, their own work. A seat licence.

Where almost everyone is
02

Team

Shared context across a group. Handoffs, reviews, a common memory.

Harder than it looks
03

Workflow

An end-to-end process owned by the system, humans at the margins.

Where the ROI starts
04

Function

Finance, procurement, service ops delivered as agentic workflows, not org-chart units.

Where the org changes
05

Company

The operating model itself, rebuilt around the capability rather than around headcount.

True AI-native ops
It is easy to transform yourself. It is much harder to transform your team, your workflows, or your organisation. Everything a chat subscription buys you stops at step one on this axis, which is exactly why the P&L has not noticed.

2 min The hinge of the talk. A second spectrum: who the system serves.

03 · Section 1 · The spectrum
Slide 3 · How they communicate · Three models of human and agent communication

When agents start talking

As everyone gets their own agents, the real question becomes who talks to whom. Three models, each more powerful, and more tangled, than the last. Start from personal agents and progress only as your trust, guardrails, risk, security and ROI mature.

Start here ↓Maturity →
01 · today

You and your agents

You talk to your own agents. One human directing their own fleet. AI never sends messages on your behalf.

02 · plus ones

Every function gets a +1

Finance, HR and IT each have a virtual +1 that anyone in the company can talk to, through the same chat and collaboration tools people already use. (The "Plus One" model.)

03 · agents ↔ agents

Agents talk to agents

Your agents talk to other people's agents, then report back to humans. Hugely powerful, and complex very fast.

Your collaboration tools become the substrate for agent collaboration. The new governance question isn't "can we use AI?", it's who is allowed to talk to whom and about what. Mature your use of agents "as fast as (safely) possible, but no faster."

90 sec Once everyone has agents, the question is who talks to whom. Three cards, left to right, once.

04 · Section 2 · Where everyone actually is
Slide 4 · The capability gap

Where everyone actually is

Individual productivity is now well-established, and close to universal. Enterprise profit is where we were in 2025, after another year of record spending, still waiting for ROI at scale.

% of respondents · 0 to 100
AI improves my own productivity
80%
AI helps me make better decisions
50%
Any EBIT contribution from AI
37%
5% or more of EBIT, and "significant" value
6%
The bar for McKinsey's 6% "high performers" is modest: they use AI to transform the organisation rather than insert it into existing work; adopt a broader set of best practices; deploy a wider range of AI technologies; actively manage AI risk; and 3/4 report redesigning workflows because of it.
McKinsey & Company / QuantumBlack, The state of AI in 2026: On the road to ROI, August 2026: 80% p11 and Exhibit 5; 50% p11; 37% p3 and p12; 6% p3 and p17; high-performer definition p3 and exhibit footnotes p20 to p22 (n = 92). Survey fielded 4 May to 8 June 2026, n = 1,719.

2 min Let the chart sit for a beat. The shape does the work.

05 · Section 2 · Where everyone actually is
Slide 5 · The same spectrum, in the survey data

Scaling stops at the left edge

Split the survey by what has reached scale and the order of the bars is the spectrum from slide 1. Chatbots are scaled in most large companies, coding agents in about a third, and agents that act across a workflow in a quarter at best.

Share of organisations that have reached the scaling phase, by tool
Under $1bn revenue $1bn revenue or more
AI chatbots
39
64
Specialised AI tools
20
35
▼ Agentic AI
Software coding agents
17
31
Other AI agents
13
25
40%
of companies over $1bn are scaling agents in at least one function, up from 27%. Includes coding agents. Across the whole organisation the figure is 25%
22%
of companies under $1bn. 21% a year ago, essentially flat
32%
have declined a software purchase because they could build it with coding agents. 41% in tech
McKinsey & Company / QuantumBlack, The state of AI in 2026: On the road to ROI, August 2026: bars Exhibit 3 ("at least scaling", n = 595 at $1bn+, n = 1,035 below); 40 / 27 / 22 Exhibit 2; 32 / 41 Exhibit 4. Fielded 4 May to 8 June 2026, n = 1,719.

90 sec The order of the bars is the spectrum from slide 1, redrawn from the survey.

06 · Section 2 · Where everyone actually is
Slide 6 · The matrix, redrawn to scale

Where agents have scaled

Agent use that has reached the scaling phase, by industry and function. Press T to redraw it.

0%
McKinsey & Company / QuantumBlack, The state of AI in 2026: On the road to ROI, August 2026, sidebar exhibit p8, "AI agent use that has reached the scaling phase, by industry and business function, % of respondents". McKinsey Global Survey, 4 May to 8 June 2026, n = 1,719; industry bases n = 44 (insurance) to n = 230 (professional services). Redrawn.

90 sec A published exhibit, redrawn live. Key: T.

07 · Section 2 · Where everyone actually is
Slide 7 · The diagnosis

So why is it stuck?

The capability shipped. But adoption and impact are lagging. Five things hold the second spectrum still, and every one of them is organisational.

Governance and the org itself

Managers of managers of managers, and the meeting calendar that holds them together.

AI put under corporate IT

The eighteen-month enterprise chatbot project: the data warehouse and the data lake wearing a new coat.

Trust

The CIO's view: risk, data access, hosting, model choice, sovereignty. Every one of them a legitimate delay.

The non-functional tax

Infrastructure, cost, routing, hosting, evaluation. Every point solution solving all of it again, for a handful of users.

Pace

The industry moves faster than a procurement cycle. No pick-it-up-and-go culture.

32%
expected AI-driven headcount cuts, asked in 2025
14%
actually saw them a year later
"The limiting factor is increasingly the organization's ability to absorb change." Tara Balakrishnan · associate partner, McKinsey · p24 of the report
McKinsey & Company / QuantumBlack, The state of AI in 2026: On the road to ROI, August 2026: Balakrishnan quote p24; 14% and 32% p25 and Exhibit 16. Five causes and anti-patterns: Sam Bourton.

2 min The capability shipped, adoption and impact lag. Five causes, every one organisational. Land one and two, gesture at the rest.

08 · Section 2 · Where everyone actually is
Slide 8 · The org onion

Software is cheap. Organisational change is expensive

Organisation &
Business Context
Teams & People
System
Architecture
Code &
Technology
  • Funding and procurement lag the industry
  • Risk tolerance: data, hosting, sovereignty
  • Governance: who is allowed to decide
  • Conway's Law: you ship your org chart
  • Team topologies: who hands what to whom
  • Cognitive load: change one team can absorb
  • Bounded contexts: who owns which workflow
  • Skills and roles when agents share the job
  • Agents and tools wired to systems of record
  • The common platform: routing, hosting, evals
  • APIs and events the agents can act through
  • Data access and permissions
  • Models, frameworks, languages
  • Coding agents and developer experience
  • Databases and the data estate
  • Where horizontal AI tools stop
Vertical AI productsCross departments and workflows, so they have to reach these two rings. This is where the returns are waiting.
Horizontal AI toolsLive in these two rings. Engineering teams adopt them fast and nobody outside has to agree. This is why adoption looks universal.
Adapted from the "Onion Concept", James Lewis, Thoughtworks (thoughtworks.com/profiles/j/james-lewis). The four rings as drawn and the notes beside them are Sam Bourton's adaptation.

90 sec What a change has to touch. An anatomy of cost, not the scope ladder from slide 2.

09 · Section 3 · Where this is going
Slide 9 · The frontier

The new frontier already exists

Adoption is not keeping up. Put the two spectrums back on one page. The clusters of users and usage are already forming along both, and the far right end of each is running in production today.

What the system can do

Prompting
Mid-tier capabilities
Agentic differentiators
Frontier · OAI-HF
01
Prompting
02
Context
03
Connectors
04
Tools
05
Skills
06
Reasoning
07
Communications
08
Outcomes

Who it does it for

Frontier · OAI-HF
01

Individual

02

Team

03

Workflow

04

Function

05

Company

McKinsey & Company / QuantumBlack, The state of AI in 2026: On the road to ROI, August 2026: nearly nine in ten p5 and Exhibit 1; 39–64% and 13–25% Exhibit 3; 6% p3 and p17. OpenAI, "Research acceleration: a view inside OpenAI", openai.com, 6 September 2026. OAI-HF: METR, metr.org, 26 August 2026; Dario Amodei, "We Must Pace the Frontier", darioamodei.com, 12 September 2026.

2 min Both spectrums on one page. Keys 1 to 5 draw a ring each, same key removes it, rings stack.

10 · Section 3 · Where this is going
Slide 10 · What the frontier labs are telling us

"Engineering is a solved problem"

Two forecasts, from the two companies best placed to make them, both made in the first two months of this year.

Entrepreneur, Hindustan Times and Bloomberg: Anthropic CEO says AI is 6 to 12 months from doing what software engineers do
Anthropic · The Economist, Davos · January 2026
"Most, maybe all" of what software engineers do, within six to twelve months.
Dario Amodei, CEO
FT interview: Microsoft AI's Mustafa Suleyman
Microsoft AI · Financial Times · February 2026
"Most, if not all, professional tasks will be fully automated by AI within the next 12 to 18 months."
Mustafa Suleyman, CEO
Amodei: The Economist interview, World Economic Forum, Davos, January 2026. Suleyman: Financial Times interview, February 2026, on lawyers, accountants, project managers and marketers, with software engineering cited as the evidence.

45 sec The setup. Both quotes read flat, no commentary. Let the room agree.

11 · Section 3 · Where this is going
Slide 11 · What the frontier labs are actually telling us

And yet: $9.75bn on human engineers, in 71 days

In the seventy-one days after those two forecasts, the same labs and their peers committed nine and three quarter billion dollars to putting people inside customers.

Company
What they committed to
Capital
Announced
Google Cloud
Partner fund for agentic AI, explicitly including teams of embedded Google forward-deployed engineers alongside the large integrators
$750M
22 Apr 2026
Anthropic
Ode, an enterprise AI services firm with Blackstone, Hellman & Friedman and Goldman Sachs. Engineers embedded in customers' core operations, aimed first at PE-owned mid-market firms. Launched with about 100 engineers
~$1.5B
4 May 2026
OpenAI
The Deployment Company, with nineteen investment firms, consultancies and integrators led by TPG. Acquired Tomoro and roughly 150 forward-deployed engineers
>$4B
11 May 2026
AWS
A Forward Deployed Engineering organisation. Pods of five or six engineers embedded per customer, seeded with "thousands" of them
$1B
30 Jun 2026
Microsoft
Microsoft Frontier Company. Six thousand people, industry specialists and engineers, working inside customer organisations
$2.5B
2 Jul 2026
Total
From the five companies with the best view on earth of how AI is actually being used
$9.75B
71 days
The companies with the most privileged view of how AI is really being used know their customers are going to need help. And that help is a service, not just a product. Sequoia's number for why: for every dollar an enterprise spends on software it spends six on services.
Google Cloud: googlecloudpresscorner.com, 22 Apr 2026. Anthropic / Ode: blackstone.com and cnbc.com, 4 May 2026. OpenAI: openai.com/index/openai-launches-the-deployment-company, 11 May 2026. AWS: aboutamazon.com, 30 Jun 2026. Microsoft: CNBC and GeekWire, 2 Jul 2026. 1:6 ratio: Julien Bek, "Services: The New Software", sequoiacap.com, 5 Mar 2026.

90 sec The punchline to slide 10. One move: the ledger, then the line. No row by row.

12 · Section 3 · Where this is going
Slide 12 · What to fund

Three signals I look for

The moat is moving to process knowledge and the org interface. The model and the agent are becoming inputs. But we don't have the maturity to assess agent quality yet, only that we can tell when it doesn't work.

01 · Real experience inside the client

Someone who has sat in the organisation being sold to. A senior operator paired with great technology, rather than two very smart people building agents for an industry neither has worked in.

02 · Workflow and organisation-level problems (and solutions)

Workflow and organisation-level problems rather than individual productivity: the second spectrum, step three and above. If the customer did not have to change how the work runs, there is nothing to defend.

03 · The NFRs already solved

Infrastructure, cost, routing, model selection, evaluation, hosting, done before the first customer. The shrink-wrapped feel of a consumer product, pointed at supply chain or procurement. Very few teams have it, and it shows in how few reach the workflow.

"We don't need to own the models, but we own the context. We own the interface which sits between your workflow and the models." Jeremy Palmer · PhysicsX · September 2026
"37-40% of AI time savings get eaten by review." Ryan Daniels and John Sarihan, Crosby · Sequoia Training Data · 2 September 2025
AI that comes with Trust baked in. The most important product metric is Time to Review.
Jeremy Palmer, PhysicsX, September 2026. Crosby quote: Ryan Daniels and John Sarihan on Sequoia Capital's Training Data podcast, 2 September 2025.

2 min Three signals. The moat is moving to process knowledge and the org interface; the model and the agent are becoming inputs.

Slide 13 · The close · the three thoughts

Three thoughts to leave you with

01
We already have everything we need to move the bars
Nothing on those charts is waiting for a new model. The empty cells are organisational, and every one of them could be filled with what shipped this year.
02
The applied frontier will move anyway
It is moving while we sit here, and in July we saw what lies beyond the 6% "high performers", and we saw we're not ready for it.
03
Will our vector look inconsequential in hindsight?
We allocate our time and resources to progressing the frontier of innovation and business, but the social and societal vectors are moving too, and they may be moving faster.

60 sec Three thoughts. The only part of the talk that is not about money.